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Refund and Cancellation

  • If the patient wants to cancel the appointment then the cancellation policy follows
  • If the patient has requested a refund, the request is sent to the admin, who investigates the concerns and then orders the refund.
  • You are entitled to cancel the bookings made, prior to 24 hours from the appointment date and time. The amount will be refunded within 15 working days from the cancellation request.
  • 1.99% of the total fee will be deducted for gateway charges .
  • If cancel/reschedule/no show/ then refund will be done excluding registration charges
  • The registration fee will be transferred to Healthchek in order to register patient on Healthchek  Platform and rest amount will be available for refund will be transferred to your bank account.
  • To refund the whole amount including registration charges, an authorized mail will be required.
  • We use a third party payment gateway for processing payments due to us. The processing of payments will be subject to the terms, conditions and privacy policies of the payment gateway, in addition to these Terms. We don’t control and are not liable for the security or performance of the payment gateway. You agree to pay us, through the payment gateway, all charges at the rates then in effect for any purchase in accordance with the applicable payment terms.