Privacy Policy
This privacy policy sets forth our commitment to respect your online
privacy and recognize your need for appropriate protection and management
of any Personal Information you share with us. The Privacy Policy applies
to our Services available under the domain www.healthchek.in (hereinafter
referred to as the 'Website/App'). By visiting the Website/App or going
through the Privacy Policy, as detailed below herein, you agree to be bound
by the terms and conditions of this Privacy Policy. If you do not agree,
please do not use/access the website/app.
The words 'you', 'your', 'User', 'Customer' as used herein, refer to all
individuals and/or entities accessing or using the Website/App for any
reason. The words 'we', 'us', 'our', 'Company' as used herein, refer to
Plasma HealthChek Diagnostics Pvt. Ltd and/or permitted assignees. This
Privacy Policy describes the information we collect from you (as part of
the normal operation of our Services), and what may happen to that
information. By accepting the Privacy Policy and the Terms of Use, which
prescribes terms and conditions for use of Website/App or availing
Services, you expressly consent to our use and disclosure of your Personal
Information in accordance with this Privacy Policy. This Privacy Policy is
incorporated into and is subject to Terms of Use and the terms not defined
here, have their meanings ascribed to them in the Terms of Use. This
Privacy Policy and the Terms of Use are effective upon your visit of our
Website/App or you going through the same. We encourage you to read the
terms of the Privacy Policy and the Terms of Use in their entirety before
you use the Website/App or avail of our Services.
Our Commitment
It is our commitment to protect your privacy. Please read the following
policy to understand how your Personal Information will be treated as you
make use of our Website/App / avail our services. For the purposes of this
Privacy Policy, the term 'Personal Information' shall mean any information
that may be used to identify you including, but not limited to, name,
address, email id, phone number, age, gender, medical records and history.
The amount of information you choose to disclose is entirely up to your
discretion; you may enter as much or as little information as you choose,
except for the information which is mandatorily required. The information
essentially required for conducting the test may be gathered at the time
when the patient gets registered at any authorized center of the company.
Information we collect
When you use our Website/App, we collect and store your Personal
Information. This allows us to provide the services you have sought from
us. We only collect Personal Information about you that is necessary for
achieving this purpose.
Additionally, we also collect the location data of our phlebotomists when
the website/app is running on their mobile device through GPS, to track
their real time location during their trips to our Customers location.
You can browse the Website/App without telling us who you are or revealing
any personal information about yourself. To fully use our Website/App, you
will need to register using our online registration form, where you may be
required to provide us with your contact and identity information and other
Personal Information as indicated on the forms throughout the Website/App
and complete the Registration Process. Where possible, we indicate which
fields are mandatorily required and which fields are optional. You always
have the option to not provide information by choosing not to use a
particular service or feature on the Website/App, unless we require it so.
We use data collection devices such as 'cookies' on certain pages of the
Website/App to help analyze our web page flow, measure promotional
effectiveness, and promote trust and safety. Most cookies are 'session
cookies,' meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline our cookies if your
browser permits, although in that case you may not be able to use certain
features on the Website/App and you may be required to re-enter your
password more frequently during a session. You agree that if you share
correspondences with us in any electronic form such as emails, letters,
sms, WhatsApp etc, containing your personal information, we may collect or
store the same, as part of your query/query resolution or for the purposes
mentioned in the Clauses below.
You agree that we may collect your IP address (an IP address is a number
that is automatically assigned to your computer when you use the internet).
We use IP addresses to help diagnose problems with our server, administer
our Website/App, gather broad demographic information for aggregate use in
order for us to improve the Website/App.
Use of your Personal Information
You agree that we may use your Personal Information to facilitate the
Services you request. You agree that we may use your Personal Information
and other information we obtain on the Website/App or at the time of
patient registration to: enable detailed examination of the medical tests
conducted, inform you about online and offline offers, products, services,
password retrieval and updates; customize your experience; enforce Terms of
Use; and as otherwise described to you at the time of collection.
You agree that we may use Personal Information about you to improve our
marketing and promotional efforts, to analyze site usage, improve the
Website/App's content and service offerings, and customize the
Website/App's content, layout, and services. These uses improve the
Website/App and better tailor it to meet your needs, so as to provide you
with an efficient, safe and customized experience while using the
Website/App.
You agree that we may use your Personal Information to contact you and
deliver information to you that, in some cases, are targeted to your
interests, such as targeted banner advertisements, administrative notices,
services offerings, and communications relevant to your use of the
Website/App. By accepting the Terms of Use and the Privacy Policy, you
expressly agree to receive this information. If you do not wish to receive
these communications, we encourage you to unsubscribe / opt out of the
receipt of certain communications in your profile. You may make changes to
your profile at any time.
Disclosure of your Personal Information
You agree and confirm that we do not rent, sell, or share Personal
Information about you with other people (save with your consent) except to
provide products or Services under the Terms of Use or this Privacy Policy,
or under the following circumstances:
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to provide the Personal Information to physicians and other
authorized health care professionals who need to access your
laboratory report for your proper diagnosis;
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to insurance companies, hospitals, physicians or third parties with
our billing department for payment purpose;
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to support our healthcare operations, such as performing quality
checks on your testing, for teaching purposes, or for developing
normal reference ranges for the tests we perform;
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to respond to summons, court orders, or legal process, or to
establish or exercise our legal rights or defend against legal
claims; to health department or any other Government body as and
when required by them for collecting or processing health
information of the state/country;
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from time to time, to reveal general statistical information about
our Website/App and visitors, such as number of visitors, number
and type of services purchased, etc; to transfer/disclose Personal
Information about you to trusted partners, may or may not be for
gain, to promote certain products/services for commercial purposes,
without any prior notice to you.
Further, you agree that we may share your Personal Information for the
following categories of activities from time-to-time:
-
When you enter Personal Information on any form of an advertiser,
such information is simultaneously collected by Website/App and the
advertiser. The Personal Information is used by Website/App in
accordance with the terms of this Privacy Policy and is used by the
advertiser as per the advertiser's prevalent privacy policies.
Because we do not control the privacy practices of these
advertisers, you should evaluate their practices before deciding to
provide the said information.
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The Company, its parent, affiliates, subsidiaries, its joint
ventures, or any combination of such, will share some or all of
your Personal Information with another business entity should we
plan to, merge with, or be acquired by that business entity.
-
Please remember that if you post any of your Personal Information
in public areas of the Website/App such as in online forums or chat
rooms, or in the Website/App's searchable database, such
information may be collected and used by others over whom we have
no control. We are not responsible for the use of information by
third parties based on information you post or otherwise make
available in public areas of the Website/App
Access or change your Personal Information
You may review, correct, update or change your account information at any
time. To protect your privacy and security, we will verify your identity
before granting access or making changes to your Personal Information. If
you have registered your profile on the Website/App, your ID and Password
are required to access your Account. Your Personal Information shall be
retained till such time as is required for the Purpose or required under
applicable law, whichever is later.
Information security
The Company has implemented appropriate security practices and standards
and has a comprehensive documented information security programme and
information security policies that contain managerial, technical,
operational and physical security control measures that are commensurate
with the information assets being protected with the nature of business.
Further, the Company takes appropriate security measures to protect against
unauthorized access to or unauthorized alteration, disclosure or
destruction of data and restricts access to your personal data to the
Company’s employees who need to have that information in order to fulfill
your request or supply our services.
Other Website/Apps
Our Website/App may contain links to other Website/Apps. Please note that
when you click on one of these links, you are entering another Website/App
over which the Website/App has no control and will bear no responsibility.
Often these Website/Apps require you to enter your Personal Information. We
encourage you to read the privacy statements on all such Website/Apps as
their policies may differ from ours. You agree that we shall not be liable
for any breach of your privacy of Personal Information or loss incurred by
your use of these Website/Apps.
Changes to this Privacy Policy
We reserve the right to update, change or modify this Privacy Policy at any
time. The amendment to this Privacy Policy shall come to effect from the
time of such update, change or modification and the same will be published
on this Website/App.
Disclaimer
The Company does not access, store or keep credit card data. All credit
card transactions happen using Secure Server Software (SSL) for 128 bit
encryption through third-party gateways and the Company plays no role in
the transaction, except for directing the customers to gateways or the
relevant webpage. Accordingly, the Company shall not be responsible or
liable for any loss or damage due to any disclosure whatsoever of Personal
Information or any other information collected by the gateways or such
Website/Apps. The Company shall not be liable for any loss or damage
sustained by reason of any disclosure (inadvertent or otherwise) of any
Personal Information concerning the User's account and / or information
relating to or regarding online transactions using credit cards / debit
cards /cash cards and / or their verification process and particulars nor
for any error, omission or inaccuracy with respect to any information so
disclosed and used on such third-party gateways.
Governing law and Dispute Resolution
This Privacy Policy and Terms of Use shall be governed by and constructed
in accordance with the laws of India only without reference to conflict of
laws principles and disputes arising in relation hereto and shall be
subject to the exclusive jurisdiction of the competent courts of New Delhi,
India.
Assignability
The Company may assign any of its responsibilities/obligations to any other
person without notice to the User, at its sole discretion. However, you
shall not assign, sub-licence or otherwise transfer any of your rights
under this Privacy Policy to any other party, unless a written consent is
taken from the Company.
Contacting the Website/App
If you have any questions about this Privacy Policy, the privacy practices
of this Website/App, or if you want to exercise any of the rights that you
are given under this Privacy Policy, you can send email at contact@healthchek.in.